Refund / Return / Cancellation Policy

At Suvarna Deep, we want you to have a smooth and satisfactory shopping experience. This policy explains our process for cancellations, returns, replacements, and refunds.

1. Order Cancellation

Cancellation requests may be accepted only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact us as soon as possible with your order number and registered contact details.

2. Return Eligibility

Returns or replacements may be considered in cases such as:

• Product received in damaged condition
• Wrong product received
• Product missing from the order
• Manufacturing defect, where applicable

Since Suvarna Deep products may be handcrafted, minor variations in colour, texture, finish, or appearance may occur and may not qualify as defects.

3. Return Time Period

Eligible return or replacement requests must be submitted within [X days] of delivery.

Requests received after this period may not be accepted.

4. Damaged Products

If your product arrives damaged, please contact us within [48 hours] of delivery.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Unboxing video, if available
• Description of the issue

Our team will review the request and determine the appropriate resolution.

5. Wrong Product

If you receive a product different from the one ordered, please contact us within [X days] of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

6. Products Not Eligible for Return

Returns may not be accepted for products that:

• Have been used or damaged after delivery
• Have been modified or altered
• Are returned without original packaging where packaging is required
• Are damaged due to improper handling or use
• Show signs of misuse
• Are returned after the applicable return period
• Do not meet the stated return conditions

7. Refunds

Once a return or cancellation is approved, the eligible refund amount will be processed through the applicable payment method or refund mechanism.

The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

8. Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to an error attributable to Suvarna Deep or otherwise required under applicable law.

9. Replacement

Where a replacement is approved, the replacement product will be shipped subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, such as a refund, subject to the circumstances and applicable policy.

10. Refund for Cancelled Orders

If an eligible cancellation is approved before dispatch, the applicable amount will be refunded through the relevant payment method.

11. How to Request a Return or Refund

Please contact us with:

Order Number:
Name:
Registered Phone/Email:
Reason for Request:
Photographs/Videos: Where applicable

Our support team will review your request and respond with the next steps.